Amazon Transcribe Can Automatically Shroud the User’s Personal Information from Call Transcripts?

Amazon Transcribe, the AWS-based ‘speech-to-text service, recently came up with a significant new feature which, if executed effectively, can spontaneously shroud the user’s personal information from call transcripts. 

This new feature permits Transcript to consequently recognize data like a Social Security number, Credit card number, bank account number, name, email address, phone number and mailing address and redact that. The apparatus consequently replaces this data with ‘[PII]’ in the transcript. 

There are, obviously, different apparatuses/tools that can expel PII from existing reports. Regularly these are cantered around data loss prevention tools and intend to shield the information from spilling out of the organization when you share records and documents with outsiders. With the Transcript tool probably a portion of this information will never be accessible for sharing (except if, a copy of the audio is maintained)

One of the most mainstream use cases for Transcript is to make a record of customer calls. By default, that includes exchanging information like the user’s name, address or a credit card number. In some cases there are even call centres which stop the recording when the user is about to exchange credit card numbers, for instance, but that’s may not always be the case. 

Transcribe in total, currently supports 31 dialects which of those, it can transcribe six ‘in real time’ for subtitling and other use cases.