Western Digital customers have to update their My Cloud devices to latest firmware version

My Cloud OS firmware is reaching the end of support, Western Digital customers have to update their WD My Cloud devices to the latest version.

Western Digital is urging customers to update their WD My Cloud devices to the latest firmware version to continues receiving security updates on My Cloud OS firmware that is reaching the end of support.

The company announced the end support for prior generations of My Cloud OS, including My Cloud OS 3.

“On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. If your device isn’t compatible with My Cloud OS 5, you will lose remote access and will only be able to access it locally. Devices on these older firmware versions will not receive security fixes or technical support.” reads the For customers with legacy My Cloud OS 3 devices: published by the company.

Devices running no longer supported firmware will not receive security updates in the future with the result that they will be more exposed to cyber-attacks. For this reason, it is essential to disconnect these devices from the internet, disable remote access, and use a strong, unique password.

Customers using My Cloud OS 5 compatible devices will no longer support prior generations of the My Cloud OS starting from on January 15, 2022.

Compatible devices must be upgraded to My Cloud OS 5 to continue to allow remote access to their device. Aniway since security updates and technical support will no longer be provided for My Cloud OS 3.

“My Cloud OS 5 is a major and fundamental security release that provides an architectural revamp of our older My Cloud firmware and adds new defenses to thwart common classes of attacks. We recommend that all users upgrade to My Cloud OS 5 as soon as possible to benefit from the latest security fixes. My Cloud OS3 will not receive these security fixes.” reads the announcement published by Western Digital.

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Pierluigi Paganini

(SecurityAffairs – hacking, Western Digital)

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